Refund and Returns Policy - Varier Furniture Australia & New Zealand

Overview

Change of mind, be it the fabrics/leather/timber colours you have selected by mistake … or even the model/style furniture itself … is an invalid reason for return or refund. We do however staunchly stand behind the quality of product made by Varier Furniture and the careful, considerate delivery of DHL Express.

Warranty Coverage

By registering your chair, you get an extended warranty that covers:

10 years – structural failures (cracks or breakage of wooden, metal and polypropylene components)
5 years – mechanical components and moving parts
5 years – stitching and seams in upholstery

Key Conditions

The warranty applies when:

The product is used for its intended purpose, indoors, and properly maintained
User weight does not exceed 110 kg
The product has not been modified or repaired without Varier’s approval

What’s Not Covered

Normal wear and tear (fabric pilling, discoloration, foam softening)
Natural material variations
Damage from incorrect use, improper assembly, or external factors

Register Your Chair

You can register at the Guarantee Registration page to activate your extended warranty. You’ll receive a confirmation email – keep that along with your original proof of purchase.

Submit a Claim

If you need to make a warranty claim, you can do so :

https://www.varierfurniture.com/en/guarantee

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@cremornefurniture.com.au

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at accounts@cremornefurniture.com.au and send your item to the address listed below.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Cremorne Furniture Pty Ltd

PO Box 4012

Richmond East VIC 3181

Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.